Ordering Process:

• After I place my order what is the process?

  Once your order is received we will assign it to our most qualified drafter for your particular needs.  Your order will be reviewed fully to make sure that there are no questions and that we have everything we need to create a draft.  We will create a draft site plan within the promised window f...

• Can a vicinity map be added to the site plan? What is a vicinity map?

  Yes, a vicinity map can be added to the site plan. Once you select your plan and enter your address you will be given the option to Add Vicinity Map. Select the checkbox.  A vicinity map is a small map in the upper corner of the site plan that shows the subject property relative to the surroundi...

• Can I have my site plan stamped, signed, sealed, or certified?

  No, we are a drafting company and do not stamp, sign or seal plans. We do include our company name and logo on the site plan. If you require a certified, stamped, signed or sealed plan you will need to hire and Architect, Engineer, or Surveyor.

• Can you create a site plan for a vacant lot?

  We can create conceptual site plans for vacant land. To get started, please fill out our Custom Quote Form. Since this is for a vacant lot, we’ll need you to provide a rough sketch showing the placement location, and dimensions of ALL proposed structures and features, along with any additional d...

• Can you do subdivision plan?

  Yes, we create subdivision plans as custom work. To get started, please fill out our Custom Quote Form. In order to provide an accurate quote, we ask that you upload a rough sketch showing the placement, location, and dimensions of all proposed structures and features, along with any additional...

• Can you provide elevation drawings?

  Yes, we can create elevation drawings as custom work. Since we do not do a site visit we are reliant on the customer to provide a sketch with all dimensions so that we can recreate those as scaled AutoCAD drawings. You can fill out the custom quote form HERE.

• Do you provide floor plans?

  Yes, we do offer floor plans. Since we do not do site visits, we rely on the customer to provide a sketch showing the location, dimensions, and labeling of all rooms, along with any additional details you’d like to include. We will then use the sketch to create scaled AutoCAD drawings. You can fi...

• Do your plot plans help with dividing a property into two parts for the purpose of selling?

  It depends on the level of detail required and whether a non-certified site plan is acceptable for your specific needs. Please note that all of our site plans are non-certified, as we are a drafting company only. We do not stamp, sign, or seal plans, and we make no representations as to their acc...

• I'm applying for a conditional use permit. Which plan should I choose?

  For conditional use permits, depending on what you need to show in your site plan, you may order either the Detailed Site Plan for Commercial Properties or The Works Commercial Site Plan. Our detailed plans will include items such as parking and ingress/egress, which are required for a commercial...

• I need changes made to my plan. How do you handle that?

  Once we send you the site plan we will wait for your feedback and take care of any changes you would like. This is assuming that your changes are within the original scope. If you require features from a higher detail plan such as upgrading from a Medium Plan to a Detailed Plan we can send you an...

• I need my site plan in under 12 hours. What do I do?

  We offer a RUSH order option, where we will create and deliver the plan in 12 hours or less. You can select this option during checkout, and the additional fee is $40. 

• I need topography (Contour lines) added to my site plan. Can that be done?

  Yes, after you select your plan and enter your address there will be an option to "Add Topographical Lines".  Select the check box and we will add the topography. We use USGS available topography which is available on 2-10 foot intervals.

• I ordered more than 24 hours ago and have not received my order.

  ALL of our standard site plans are delivered within 24 hours to the email address provided at the time of your order. If you did not receive your plan, please check your spam folder. If you still don’t find it, please email siteplan@mysiteplan.com with an alternative email address and your order ...

• I see the standard site plans are for existing conditions. What if I want a more conceptualized site plan of what I would like the site to look like?

  For conceptual custom work, please fill out our Custom Quote Form. Include a detailed description of what you would like in your site plan, such as the number of buildings, roads, landscaping, etc. Also, include property address and any additional requirements. We will review and get back to you ...

• Is it possible to add features that are not listed in the site plan description such as Utilities, Septic, Well, fire hydrant etc.?

  Yes, it is possible but those items would have to be added by the client since they would not be visible via satellite. If you know the location of these features and would like them added to your site plan you would order the Detailed Site Plan. Once we send you the draft of the site plan you wo...

• We have a parcel that we would like to split. Can you do a site plan for that?

  If you need a site plan showing how the parcel will be split or divided, we can provide that as custom work. To get started, please fill out our Custom Quote Form and include a detailed description of your project along with any relevant files or supporting information. Our team will review your...

• When will I receive my refund?

  Shopify is our third-party payment processor. Refunds are typically issued within 1–3 business days. Once processed, the funds will be credited to your original payment method.

• When will I receive my site plan?

  You will receive your site plan within 24 hours of placing your order. If you select the RUSH option, your plan will be delivered within 12 hours (available Monday through Friday only). For custom orders outside of our standard site plans, delivery times may vary.

• Which plan should I order? The Basic, Medium, or Detailed?

  For permitting of residential properties, our Medium Detail Plan or Detailed Plan for Residential is highly recommended. These plans will include the items most cities want to see on a site plan such as scale, north arrow, driveway, structures, and trees. Our Basic Site Plan will include the pro...